Multi-Property Marketing Manager - Ritz-Carlton

About the role

The Marketing and Communications Manager at the Ritz-Carlton Ras Al Khaimah is part of a team that creates and executes property-level communications for customers. Reporting to the Director of Marketing and Communications, the role promotes on-brand messaging across traditional, digital and social media channels to enhance the hotel's image, build direct marketing plans and campaigns, and support the property's sales and revenue strategy. It also contributes to public relations and covers a mix of traditional and digital marketing and eCommerce activities.

Key responsibilities

• Execute the annual marketing plan within budget, in consultation with the GM, F&B and operations leaders and the marketing and eCommerce teams, and partner with Operations, F&B and Sales to run promotions for in-house guests.
• Act as liaison with the advertising agency on creative and media plans, manage F&B media schedules and verify correct offer loading with Revenue Management.
• Run email marketing and display advertising, keeping digital ads aligned with the brand voice and working closely with the cluster eCommerce manager.
• Manage social media content, run F&B, weddings, spa, rooms and conference promotions online, and handle online reputation management.
• Develop quarterly PR plans with the agency, maintain media contracts and accounts, write and distribute press releases, and coordinate photography for F&B advertising and seasonal promotions.
• Manage direct marketing and printed collateral, control inventory, and ensure all materials meet brand standards.
• Help publish the hotel newsletter, train GMs, sales and revenue leaders, and report marketing and eCommerce performance.

Required profile

• 2-year degree in Marketing, Public Relations, Business Administration or a related major, with 4 years of experience in sales, marketing, digital or a related field; hospitality marketing or digital advertising experience preferred.
• Alternatively, a 4-year bachelor's degree in a related major with 2 years of experience; agency experience preferred.