Night Concierge for Luxury Residences

About the role

The Night Concierge provides premium, round‑the‑clock service to owners and guests of W Residences. Working the night shift, you will act as the primary point of contact for all guest requests, ensuring a seamless and memorable experience.

Key responsibilities

• Respond to owners’ and guests’ requests for information, transportation, reservations, dry‑cleaning and other services.
• Gather and share details about property amenities, local events and attractions.
• Announce and control access for visitors, contractors and service personnel using the key‑track system.
• Answer, record and route all calls, messages and inquiries to the appropriate department (engineer, bellperson, housekeeping, etc.).
• Assist with owners’ reservation services through the HRS system.
• Schedule elevator usage for move‑in/move‑out and coordinate bell/valet services for vehicle handling.
• Perform Lobby Ambassador duties, welcome guests, and provide assistance to individuals with disabilities.
• Maintain shift logs, report incidents, accidents or unsafe conditions, and complete required safety training.
• Uphold company policies, professional appearance standards and confidentiality of proprietary information.

Required profile

• Full‑time, night‑shift availability.
• Ability to stand, walk or sit for extended periods and lift objects up to the weight specified by the employer.
• Excellent verbal communication and professional telephone etiquette.
• Strong organizational skills and attention to detail.
• Commitment to delivering high‑quality guest service and maintaining a safe work environment.

Required skills

• Proficiency with the HRS reservation system.
• Experience using a key‑track access control system.