Night Manager – Front Office (Luxury Resort)

About the role

The Night Manager will lead the Front Office team during the night shift at Jumeirah Marsa Al Arab Residences, ensuring seamless operations and exceptional guest service in a luxury resort environment.

Key responsibilities

• Implement emergency procedures as defined in the Emergency Evacuation Operations Plan.
• Collaborate with the Night Auditor to balance daily revenues, enter rate codes, discounts, and other financial details in Opera, and generate required reports before system closure.
• Welcome and assist night‑time visitors, coordinating with security to protect guest privacy and safety.
• Document major incidents and important information in the Duty Manager’s logbook and complete CID reports accurately and promptly.
• Manage overbooking situations, arrange emergency visas when needed, and oversee guest check‑outs.
• Conduct staff appraisals and bi‑annual feedback sessions as directed by the Director of Rooms to promote continuous development.

Required profile

• Extensive experience in a similar front‑office or night‑management role within luxury hospitality.
• Strong knowledge of hotel revenue and reservation systems.
• Ability to work independently during night hours while maintaining high service standards.

Required skills

• Opera Cloud
• Microsoft Office