NOC Lead - Enterprise Operations

About the role

The NOC Lead will head the enterprise‑wide 24x7 monitoring and operational support for websites, applications, networks, servers and cloud services. The role ensures service availability, performance and continuous improvement across the organization.

Key responsibilities

• Lead 24x7 monitoring of enterprise platforms using engine‑based tools and Site24x7, maintaining thresholds, synthetic checks and dashboards.
• Own administration, troubleshooting, health checks and restoration of monitoring services.
• Validate, prioritize and act on alerts, and coordinate response for Priority 1 and 2 incidents, including bridge management and escalation.
• Drive post‑incident reviews, root‑cause analysis and preventive actions.
• Supervise, mentor and schedule NOC Engineers to ensure full shift coverage, manage rosters and leave.
• Maintain ITIL process compliance, BMC ticket governance, SLA/KPI reporting and vendor escalation handling.
• Continuously tune monitoring logic to reduce false positives and eliminate blind spots.

Required profile

• Proven experience leading a NOC or similar 24x7 operations environment.
• Strong technical troubleshooting skills across Windows servers, network devices, APIs and cloud services.
• Hands‑on expertise with monitoring platforms and ability to configure alerts, dashboards and synthetic checks.
• Excellent communication and incident coordination abilities.

Required skills

• Site24x7
• BMC (ticketing/ITSM)
• ITIL framework
• Windows Server administration
• Cloud services (e.g., AWS, Azure)
• API and network device monitoring
• Engine‑based monitoring tools
• Incident and major incident management