Officer - Service Centre (UAE National)

About the role

The Officer – Service Centre supports Free Zone members by providing accurate information, processing applications and ensuring a high level of client satisfaction. This role requires a service‑oriented mindset, strong communication skills and the ability to manage multiple client requests efficiently.

Key responsibilities

• Communicate efficiently and professionally with Free Zone clients, educating them on service requirements.
• Develop strong professional relationships with members and address client requests promptly.
• Verify and process member information to ensure error‑free, timely transactions.
• Update clients on pending status and request additional information when needed.
• Assist clients with registering and applying for Free Zone services via the online portal.
• Enter and maintain data in the system, enabling clients to track application status.
• Maintain up‑to‑date product and process knowledge and contribute to continuous improvement.

Required profile

• Bachelor’s degree in any discipline or a relevant diploma.
• At least 12 months of experience in client relationship management.
• Strong verbal and written communication skills in English.
• High level of computer literacy and proficiency with PowerPoint.
• Ability to work in a service‑oriented environment and meet performance KPIs.

Required skills

• PowerPoint