Online Chat Support Representative

About the role

A remote Online Chat Support Representative position is open, available full-time or part-time. The role covers answering customer questions by chat and messaging, providing accurate product and policy information and following up on enquiries. Entry-level candidates and fresh graduates are welcome.

Key responsibilities

• Respond to customer inquiries through online chat and messaging platforms
• Provide clear and accurate information about products, services and company policies
• Assist customers with general questions, requests and common issues
• Handle concerns professionally and follow up on pending inquiries
• Maintain accurate customer information and chat records
• Escalate complex issues to the appropriate department
• Manage several chats at once while keeping service quality high
• Collaborate with team members to improve the customer experience

Required profile

• High school diploma, diploma or equivalent; no previous experience required, training provided
• Fresh graduates are welcome
• Reliable internet connection and a suitable remote working environment

Required skills

• Basic computer and internet skills
• Good written communication and typing skills
• Attention to detail, organization and ability to multitask
• Friendly, patient and customer-focused attitude

What we offer

• Remote work opportunity
• Training and guidance, with entry-level candidates welcomed
• Supportive, professional working environment
• Opportunities to develop communication and customer service skills and career growth