Operations and Client Success Manager

About the role

Leadcare AI combines marketing and AI-powered customer acquisition to help businesses grow. It is looking for an ambitious, organized leader to work closely with the founder and team, manage several client relationships and help drive the next stage of growth. This is an active, hands-on, remote full-time role centred on keeping clients informed, projects moving, the team accountable and revenue flowing.

Key responsibilities

• Client communication and retention: manage communication across multiple client accounts, respond to messages, organise calls, give regular progress updates, gather feedback, identify upsell opportunities and coordinate them.
• Project delivery and team coordination: keep campaigns, onboarding and projects moving, review Asana tasks, follow up on deadlines, resolve bottlenecks and keep clients and the team aligned.
• Payments, commissions and administration: track client payments and follow up on outstanding balances, coordinate commission records and collections, gather information for payroll and organise account access and logins.
• Team accountability: monitor working hours, availability and activity reports, follow up on missed commitments and improve processes that speed up delivery.

Required profile

• Proactive, dependable and able to take the lead; handles many small tasks without losing sight of the big picture.
• Professional communicator who builds strong relationships and can hold people accountable, including following up with clients about payments.
• Experience in an agency, operations, client success or project management is valuable.

Required skills

• Familiarity with GoHighLevel, Asana, Meta Ads, lead generation and appointment-booking funnels is a strong advantage.

What we offer

• Performance-based commissions tied to client retention and upsells under an agreed compensation plan.
• Growth in earnings and responsibilities linked to contributions to retention and revenue.
• Direct collaboration with the founder and practical experience in AI calling, automated follow-up, lead generation and appointment booking.
• Opportunity regardless of location, with room to take on a larger leadership role.

To apply, send your CV, availability, compensation expectations and a short introduction explaining why you are a good fit, including one example of how you improved client retention, solved an operational problem or grew an account.