Operations Assistant – Food Production

About the role

The Operations Assistant supports daily food production activities at Emirates Flight Catering, ensuring alignment with safety, quality and ERP processes. The role works closely with multiple internal departments to meet production targets and maintain compliance.

Key responsibilities

• Coordinate production schedules with internal teams, share safety best practices and maintain consistent communication to achieve KPIs.
• Maintain accurate HACCP records, manage waste and label verification, and recommend improvements to reduce errors.
• Assist in ERP data management, generate reports, support system upgrades and upload recipes for cost roll‑up.
• Update the master production schedule, prioritize meal lists and monitor demand trends for effective planning.
• Design and manage product labels, maintain specification documentation and support senior chefs with meal plating and imaging.
• Prepare meals for sensory evaluation, maintain gold‑standard stock and organise sensory records.
• Provide administrative support including employee records, Coupa requests, invoice generation and report preparation.
• Support equipment maintenance, risk assessments and basic fault diagnosis in collaboration with engineering.

Required profile

• Minimum 3 years of experience in hospitality or food‑related industry.
• High school diploma or equivalent; additional administration or hospitality certification preferred.

Required skills

• Proficiency in Microsoft Office.