Operations Assistant - Partner Training

About the role

The Operations Assistant – Partner Training will join Careem’s Food Delivery team to onboard and train new restaurant and shop partners across the UAE. You will work on the ground, setting up devices, guiding partners through the Careem dashboard and ensuring a smooth go‑live experience.

Key responsibilities

• Visit restaurants, flower shops, pharmacies and other partners to install and configure the Careem Food Delivery dashboard on provided devices.
• Maintain daily trackers of device dispatches and partner onboarding status.
• Provide on‑site retraining and troubleshoot technical issues faced by partners.
• Collaborate with local, regional and corporate teams to meet onboarding targets.

Required profile

• Fluent in Arabic and English with strong communication skills.
• Passionate about interacting with people and delivering excellent customer service.
• Highly motivated, able to work under pressure and meet stretched targets.
• Self‑driven, energetic and comfortable collaborating across teams.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Office suite.

What we offer

• Opportunity to make a tangible impact on Careem’s Food Delivery network.
• Exposure to a fast‑growing, AI‑driven environment.
• Professional development and growth within a regional tech leader.