Operations Coordinator – International Operations

About the role

We are looking for an Operations Coordinator to support our international operations. The role will ensure smooth execution of projects, manage documentation, and coordinate with overseas offices and agencies.

Key responsibilities

• Prepare all relevant documentation for project execution, including one‑pagers, direct agreements, Jira tickets, iProcs, RFPs, claims and payments.
• Support representative agencies and ensure all activities are recorded promptly in the SimpleView CRM system.
• Ensure monthly reports from overseas offices and agencies are submitted on time.
• Coordinate payment documentation with the Finance department and verify monthly reports before approval.
• Monitor and evaluate the performance of overseas offices and agencies, providing recommendations to senior management.
• Manage contractual relationships – drafting, amending, renewing or terminating contracts as needed.
• Provide comprehensive activity reporting, including KPIs, outcomes and learnings, and incorporate findings into future work.
• Update budget trackers for each market, monitor spend versus target and report variances.
• Prepare performance reports for senior management and supply required documentation for meetings and reviews.
• Ensure compliance with internal processes across Legal, Procurement, Finance and HR.
• Compose and proofread correspondence using email, spreadsheets and databases, and disseminate to internal and external parties.
• Maintain collateral stock, coordinate deliveries with source markets, and manage office logistics such as visitor greeting, meeting‑room setup and appointment scheduling.
• Liaise with the admin team and courier services for timely dispatch of materials.
• File and retrieve corporate documents, records and reports while upholding corporate‑governance standards.
• Coordinate 360‑degree marketing meetings, share meeting points with attendees and post leads, and consolidate quarterly review slides for senior review.

Required profile

• Proven experience in operations coordination, reporting and administrative support.
• Strong attention to detail and ability to manage multiple stakeholders across different time zones.
• Excellent organizational skills with a focus on timely and accurate documentation.

Required skills

• Jira
• SimpleView CRM
• Microsoft Office (Word, Excel, PowerPoint)