Operations Director

About the role

This senior leadership position reports directly to the CEO and is responsible for overseeing key operational functions across a growing, government‑backed organization in Ras Al Khaimah.

Key responsibilities

• Lead and manage core operational areas including government relations, HR, legal, compliance, licensing/registry operations and internal processes.
• Develop and implement operational frameworks, policies, SOPs and end‑to‑end processes.
• Drive cross‑departmental collaboration, resolve operational challenges and improve service delivery through process optimisation and technology‑enabled workflows.
• Manage senior relationships with government entities, regulators, partners and key stakeholders.
• Oversee licensing, registration, compliance and governance activities, establish KPIs and performance dashboards, and identify and mitigate operational risks.
• Build, lead and develop high‑performing teams.

Required profile

• Bachelor’s or Master’s degree in Business Administration, Finance, Law, Public Policy or a related discipline.
• 8+ years of progressive operational leadership experience.
• Strong understanding of the UAE regulatory and government landscape.
• Proven experience managing multiple functions and cross‑functional teams.
• Senior stakeholder and government relationship management experience.

Required skills

• Experience developing operational frameworks and driving process improvement.
• Ability to establish KPIs and performance dashboards.