Operations Executive - Import/Export Shipments

About the role

DGL, an integrated logistics and freight forwarding company based in Abu Dhabi with operations in Dubai, India and China, is hiring an Operations Executive for a full-time, on-site position. The role owns import and export shipments from enquiry and quotation through delivery, documentation and final invoicing, working closely with sales, customer service, transport and finance.

Key responsibilities

• Coordinate import and export shipments across ocean, air and domestic logistics with sales and customer service.
• Create jobs in the Next system from pre-alert documents, prepare files manually and verify documents for UAE customs clearance compliance.
• Track shipments with carriers, keep clients updated and resolve delays proactively; on arrival raise payment requests and collect Delivery Orders.
• Arrange cargo delivery with customers and the transport team, prepare delivery notes and collect signed Proof of Delivery.
• Verify job costs and margins, upload supplier and transporter invoices and send invoices to customers with acknowledgments filed in the system.
• Invoice every job within 24 hours of delivery, close jobs immediately after and send organized files to the archive desk on time.
• Respond to enquiries on shipments, billing and status, escalating complex cases.
• Manage the full export process from enquiry to invoicing, track industry regulations and market trends to support sales, and help prepare operational reports.

Required profile

• Minimum 2 years of experience in logistics, freight forwarding or supply chain operations, preferably in the UAE or GCC.
• Diploma or bachelor's degree in logistics, supply chain management, business or a related field.
• Knowledge of shipping documentation and UAE customs procedures.
• Strong analytical, communication and problem-solving skills with high attention to detail, and ability to manage multiple priorities in a fast-paced environment.

Required skills

• Proficiency in MS Office and ERP or logistics systems.
• Shipping documentation and UAE customs procedures.