Operations Manager – Valet Parking

About the role

We are seeking an experienced Operations Manager to lead daily valet parking services across multiple sites in the United Arab Emirates. The role demands strong leadership, operational oversight, and a focus on delivering high‑quality customer experiences.

Key responsibilities

• Supervise daily valet parking operations at several locations.
• Lead, train, and motivate valet attendants, drivers, and supervisors.
• Plan manpower deployment and create effective workforce schedules.
• Monitor performance metrics, attendance, grooming, discipline, and service quality.
• Ensure safety, compliance with SOPs, and adherence to company standards.
• Coordinate with clients, property managers, security, and other stakeholders.
• Handle customer concerns, complaints, and operational issues promptly.
• Conduct site inspections and enforce safety and service procedures.
• Prepare operational reports, attendance records, incident logs, and performance analyses.
• Support the launch of new valet sites, including staffing, training, and equipment setup.
• Collaborate with HR on recruitment, onboarding, and staff deployment.
• Manage incidents, accidents, vehicle damage claims, and emergencies.

Required profile

• Minimum 5 years of experience in valet parking, hospitality, or similar service‑oriented environments.
• Proven ability to lead teams, manage manpower, and maintain high service standards.
• Strong customer‑service orientation and problem‑solving skills.
• Excellent communication and coordination abilities.

Required skills

• Microsoft Office
• Excel
• Reporting Tools

What we offer

• Competitive full‑time employment in a growing transportation services company.
• Opportunities for professional development and career progression.