Operations Manager – Warehousing & Logistics

About the role

Bella Coffee distributes FMCG and beverage equipment brands such as matcha, Oatly and Rude Health across cafés, hotels, restaurants, offices and retailers in the UAE. It is looking for a hands-on Operations Manager to own everything from a confirmed order to delivery, running its warehouses, logistics, inbound shipments and fleet, and leading a team across logistics, order processing, warehouse, drivers and technical service. The role is on the warehouse floor often.

Key responsibilities

• Own the order-to-delivery process so every order leaves complete and arrives on time
• Run two warehouses: stock accuracy, FIFO, expiry control and regular cycle counts
• Manage inbound shipments: import documents, customs clearance and product registrations
• Prepare purchase orders from system-generated demand planning data for management approval
• Follow up with suppliers and track landed costs on each shipment
• Manage the fleet: vehicles, maintenance, fuel and Salik
• Coordinate coffee machine installations and servicing through the technical team
• Report monthly on stock variance, on-time delivery, inbound delays and logistics cost

Required profile

• 5+ years in FMCG or F&B distribution operations in the UAE
• Experience managing a team
• Hands-on warehouse experience: stock counts, FIFO and expiry management
• Valid UAE driving licence; must already be based in the UAE
• Advantageous: experience with UAE food import processes (Dubai Municipality, customs, FTA excise), experience in a small or mid-sized distributor, living on the Sharjah/Ajman side
• Candidates whose experience is mainly in large corporate environments without hands-on warehouse responsibility will not be considered

Required skills

• Strong Excel skills
• Experience with Zoho or a similar ERP
• Comfortable acting on system-generated reorder data and reading stock reports