Patient Admin Executive

About the role

Speciality Hospital Dubai is looking for a Patient Admin Executive to support the reception and front-desk operations. The role covers greeting patients, appointment and registration management, insurance and billing, and handling cash and cheque collections, working across shifts.

Key responsibilities

• Greet patients, direct them to the right departments and give routine information about the hospital.
• Handle telephone inquiries and pass details to the relevant doctor or nurse for callbacks.
• Manage appointments, including no-shows, rescheduling and confirmations; register new patients and keep current patient records up to date.
• Explain medical insurance coverage, collect payments and co-payments, provide claim forms and issue bills and invoices for outstanding balances, co-pays, deductibles and non-covered services.
• Facilitate daily cash collection, credit card slips and cheque deposits, processing them accurately at the end of each shift.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment durations, doctors' duty rosters and appointment booking procedures.
• Follow the duty roster, check emails daily and handle complaints fairly, courteously and confidentially.
• Keep the reception area safe and clean, follow hospital policies and procedures, and take part in training and quality improvement activities.
• Adhere to NMC regulations, infection control, patient safety and JCI standards, and protect patient and staff confidentiality.

Required profile

• College diploma in any discipline or a related field.
• Excellent command of spoken and written English; Arabic is desirable but not essential.
• Strong interpersonal, verbal and written communication skills, analytical thinking and critical thinking.
• Ability to think critically and maintain a high level of confidentiality.
• Willingness to work rotating shifts as assigned by the team leader or supervisor.

Required skills

• Proficiency in MS Office.
• Working knowledge of the Hospital Information System.