Personal Service Technician – Electric Mobility

About the role

We are seeking a highly skilled Personal Service Technician to join the Polestar Service Center within Al-Futtaim Automotive. The role blends advanced vehicle diagnostics and repairs with direct customer interaction, ensuring a seamless service experience from booking to hand‑over.

Key responsibilities

• Manage the full customer journey, from service booking and appointment scheduling to vehicle hand‑over and invoicing.
• Perform advanced diagnostics, repairs, periodic maintenance and accessory fitment following Polestar repair manuals.
• Utilise OEM diagnostic tools to identify and resolve faults efficiently and maintain first‑time‑fix targets.
• Handle work‑order administration, including warranty, goodwill, leasing and insurance documentation.
• Maintain accurate Electronic Vehicle Checks and technical reporting.
• Support workshop productivity goals and deliver vehicles within promised timelines.
• Ensure workshop tools and diagnostic equipment are calibrated, maintained and up‑to‑date.
• Adhere to HSSE, 5S and Polestar quality standards.
• Mentor junior technicians and contribute to technical capability development.

Required profile

• Strong customer‑facing and communication abilities.
• Capacity to explain technical issues clearly and professionally.
• Excellent organisational skills and attention to detail.

Required skills

• Advanced vehicle diagnostic and fault‑finding expertise.
• Proficiency with OEM diagnostic systems and special service tools.
• Knowledge of automotive electrical, mechanical and electronic systems.
• Ability to interpret wiring diagrams, repair manuals and technical documentation.
• Understanding of warranty procedures and workshop operations.