Personal Service Technician – Volvo Service Centre

About the role

Al-Futtaim Technologies is seeking a highly skilled Personal Service Technician to join the Volvo Service Centre team across the UAE. The role focuses on delivering top‑class diagnostics, repairs, and customer service while ensuring compliance with Volvo standards and workshop processes.

Key responsibilities

• Manage customer bookings, retrieve complete work order information at first contact, and conduct post‑visit follow‑ups.
• Handle full work‑order administration, including invoicing for warranty, goodwill, insurance, and leasing cases.
• Coordinate car‑rental bookings and manage key handovers for workshop customers.
• Perform diagnosis, general repairs, AGR cases, and periodic maintenance following Volvo repair manuals.
• Identify complex customer concerns and ensure first‑time‑right repairs.
• Maintain compliance with Fix It Right (FIR) processes, warranty rules, and BSA/EWARF requirements.
• Audit, update, and maintain diagnostic tools and workshop equipment.

Required profile

• Minimum 6 years (72 months) of experience in automotive repair and diagnostics.
• Strong customer‑service orientation with the ability to communicate technical information clearly.
• Ability to work efficiently in a fast‑paced workshop environment.

Required skills

• Repairs
• SAP‑based workflows
• Diagnostics
• Fault interpretation
• Repair manual interpretation
• Wiring diagrams
• OEM guidelines
• Diagnostic tools
• IMI LV Master Technician L3‑4 certification (or equivalent)
• Technical documentation