Personal Shopping Assistant – Maison

About the role

The Personal Shopping Assistant supports daily operations for Ounass Maison, ensuring a seamless luxury experience for clients, brand partners and internal teams.

Key responsibilities

• Schedule and manage in‑store Personal Shopping appointments, including room bookings and product transfers.
• Assist Personal Shoppers before and during appointments, handling client communications via phone, chat or email.
• Maintain client information database, coordinate alterations, product sourcing and gifting services.
• Support back‑of‑house tasks such as stock management, supply replenishment and warehouse coordination.
• Uphold luxury visual merchandising standards and ensure compliance with health, safety and internal controls.

Required profile

• Bachelor’s degree, preferably in Fashion or a related field.
• 1–2 years experience in luxury retail, e‑commerce or client‑facing sales.
• Strong knowledge of luxury fashion trends, designers and womenswear.
• Excellent communication and relationship‑building skills with high‑net‑worth clients and internal stakeholders.
• Proactive problem‑solving, adaptability and resilience in a fast‑paced environment.

What we offer

• Dynamic and collaborative workplace culture.
• Opportunities for professional development and career growth.
• Competitive salary and comprehensive employee benefits.
• Employee discounts and access to exclusive product promotions.