Policy Administration Team Leader – Health Insurance

About the role

The Policy Administration Team Leader will oversee the end‑to‑end administration of health insurance policies, ensuring accuracy, compliance and timely service delivery.

Key responsibilities

• Lead and supervise the policy administration team, allocate workloads, monitor productivity and service level agreements.
• Oversee pre‑inception, onboarding, policy maintenance and contracting activities, ensuring adherence to turnaround times.
• Review policy documents and member data for completeness, maintain records and provide support to clients, brokers and intermediaries.
• Ensure compliance with health insurance regulations, internal policies and quality standards, supporting audits and corrective actions.
• Monitor team performance, transaction quality and service levels, preparing operational and compliance reports.
• Identify training needs, onboard and train new members, and conduct competency assessments.
• Work with insurance administration systems to maintain accurate records, support testing and implement regulatory changes.
• Coordinate with internal departments and external stakeholders to resolve escalated issues.

Required profile

• 5‑6 years of experience in medical/health insurance policy administration.
• Proven ability to lead a team, manage workloads and drive performance.
• Strong knowledge of health insurance regulations and compliance requirements.
• Experience preparing reports, supporting audits and implementing process improvements.