Principal Strategist – Inspire Value

About the role

The Principal Strategist, Inspire Value will lead high‑impact customer advisory engagements, partnering with senior executives to design and drive industry‑aligned digital transformation programs using ServiceNow’s AI platform.

Key responsibilities

• Engage executives to define and manage custom advisory engagements that align with industry digital transformation goals.
• Lead discovery workshops with customer leadership to uncover objectives, challenges, and opportunities.
• Document insights, create multi‑year roadmaps, and develop business cases that justify strategic actions.
• Produce high‑quality deliverables that communicate strategic agreements and value propositions.
• Provide advisory support in both one‑to‑one and group settings.
• Collaborate with Sales and Customer Success to shape account plans, sales strategies, and prioritization.
• Offer full‑lifecycle business outcome and value‑realization guidance.
• Identify, develop, and disseminate new intellectual property such as best practices, white papers, and workshops.
• Continuously improve consulting frameworks and enable ServiceNow teams with a business‑consulting sales approach.

Required profile

• 10+ years of experience as a management consultant or strategy manager with exposure to cloud technologies.
• Proven ability to integrate AI into work processes, decision‑making, or problem‑solving.
• Demonstrated success leading executive workshops and delivering strategic roadmaps.
• Strong advisory and thought‑leadership capabilities with a track record of influencing senior stakeholders.

Required skills

• Artificial Intelligence (AI)
• Cloud Technologies
• Digital Transformation
• Enterprise Software