QA Lead - Digital Channels Omnichannel Banking

About the role

The company is seeking an experienced QA Lead to drive quality assurance across its customer‑facing digital banking platforms and omnichannel services. The role focuses on ensuring seamless user experiences across internet banking, mobile apps, and various digital touchpoints.

Key responsibilities

• Lead end‑to‑end QA delivery for Internet Banking, Mobile Banking, and Digital Portals.
• Validate omnichannel customer journeys across web, mobile, and digital touchpoints.
• Oversee testing of customer communication platforms, self‑service portals, and digital service channels.
• Manage validation of Call Center/IVR systems, chatbots, SMS gateways, and other automated customer service channels.
• Ensure robust integration testing across e‑Channels middleware, APIs, and digital authentication platforms.
• Drive automation initiatives and improve test coverage across digital banking applications.
• Conduct responsive design, cross‑browser, and cross‑device compatibility testing.

Required profile

• 7–9 years of experience in Digital Banking, Mobile Application, or E‑Commerce QA.
• Minimum 3+ years leading or managing digital test execution teams.