Quality Controller – Retail & Service Audits

About the role

The Quality Controller ensures that Apple Retail Shops and Service Centers operate according to Apple’s audit standards. You will conduct regular inspections, evaluate product repairs, and provide actionable recommendations to improve processes and compliance.

Key responsibilities

• Perform weekly audits of retail shops, covering sales, cash handling, stock, trade‑in, fixed assets, security, and Apple planogram compliance.
• Audit service centers, reviewing the full repair cycle against Apple Service Provider Manual, operational procedures, and GSX guidelines.
• Use detailed checklists to verify employee certifications, tool availability, and equipment status.
• Inspect 20‑50 KBBs per visit, identify issues, and guide technicians on root‑cause analysis.
• Document findings, prepare audit reports, and present results to local managers and senior leadership.
• Monitor CCTV footage related to repairs and support vendor audits when required.

Required profile

• Bachelor’s degree in Engineering.
• Apple Certified Macintosh or iOS technician certification.
• Strong oral and written English communication skills.
• Ability to work independently and collaboratively.
• High level of discretion when handling sensitive financial information.

Required skills

• Apple Certified Macintosh or iOS technician
• Microsoft Office proficiency
• Experience with CRM systems