Reception Manager - Japanese

About the role

Wynn Al Marjan Island is seeking a Reception Manager for its Japanese restaurant. The role is part of the Food & Beverage team and focuses on delivering a premium, personalized arrival experience that aligns with Wynn and Forbes Travel Guide standards.

Key responsibilities

• Manage pre‑arrival guest communication, reservations, preferences, special requests, and VIP arrangements.
• Review guest profiles to anticipate needs and ensure personalized service.
• Coordinate special occasions and VIP experiences with management, culinary, and service teams.
• Oversee reservations, waitlists, walk‑ins, and queue management using SevenRooms.
• Collaborate with floor and culinary teams to optimize seating flow and guest waiting times.
• Lead, schedule, coach, and develop the reception team on guest engagement, conflict resolution, system proficiency, and service standards.
• Conduct daily briefings on reservations, VIPs, special requests, and service pacing.
• Capture guest preferences, support service recovery, and use feedback for continuous improvement.

Required profile

• 3‑5 years of hands‑on experience managing reception or front‑of‑house operations in a high‑end restaurant, luxury hotel, or similar hospitality setting.
• Fluent English communication skills.
• Advanced proficiency in an additional language (e.g., Japanese, Arabic, Russian, French, Spanish, Chinese, Italian).

Required skills

• Proficiency with SevenRooms reservation system.