Receptionist

About the role

CBRE Excellerate is seeking a Receptionist to be the first point of contact for visitors and staff within a Soft Facilities Management environment. The role requires delivering a professional, welcoming experience while supporting the smooth operation of the building and its services.

Key responsibilities

• Manage the Visitor Management system, preparing badges in advance and ensuring a seamless welcome for all guests.
• Greet internal colleagues courteously and maintain a tidy, presentable reception area.
• Coordinate with service partners to keep the reception space reflecting a positive company image.
• Issue and retrieve lost passes, and handle loaned items using the technology platform.
• Provide general administrative support such as photocopying, filing, and data entry for various departments.
• Log and report any issues affecting building operations, and work with stakeholders to close tickets promptly.
• Assist the admin team with Helpdesk ticket posting, Desk Booking system management, and cover Workplace Coordinator duties when needed.
• Collaborate with the Security Team to maintain building security and report health‑and‑safety hazards.
• Offer up‑to‑date information on local transport links, amenities, and directions to visitors.
• Work flexibly during peak periods and perform other duties as assigned.

Required profile

• Proven experience as a receptionist or in a similar front‑of‑house role, preferably within hospitality or service environments.
• Strong communication skills with the ability to interpret instructions and respond to inquiries.
• Customer‑focused attitude and the ability to handle complaints or requests professionally.
• Capability to work collaboratively with multiple departments and external partners.

Required skills

• Familiarity with Visitor Management systems.
• Experience using Helpdesk and Desk Booking platforms.
• Basic administrative tools such as photocopiers, filing systems, and data entry software.