Receptionist – Luxury Hotel Front Desk

About the role

The Receptionist will be the first point of contact for guests at a luxury hospitality property in Dubai, ensuring a welcoming and professional experience for all visitors, including VIP and international guests.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures accurately and efficiently.
• Handle reservations, room allocations, billing, and maintain guest profiles in the property‑management system.
• Coordinate with Housekeeping, Concierge, Bell Desk, Reservations, and Guest Relations to ensure smooth operations.
• Address guest requests, complaints, and service‑recovery situations while maintaining confidentiality.
• Promote hotel facilities and services, identifying opportunities to enhance the guest experience.

Required profile

• Previous experience as a Receptionist, Front Desk Agent, or similar role in a luxury or ultra‑luxury hospitality environment.
• Strong exposure to VIP service and international clientele.
• Excellent spoken and written English; an additional language at C1 level.
• Professional grooming, presentation, and ability to work shifts, weekends, and public holidays.
• Eligibility to work in the UAE or willingness to relocate.

Required skills

• Proficiency with property‑management systems for accurate record‑keeping.
• Strong interpersonal, communication, and problem‑solving abilities.