Receptionist – Luxury Resort Front Desk

About the role

We are looking for a friendly and professional Receptionist to join the front‑desk team at One&Only Royal Mirage Resort in Dubai. The role involves welcoming guests, managing arrivals and departures, and delivering the high‑standard service that defines our luxury brand.

Key responsibilities

• Handle guest check‑in and check‑out procedures efficiently using the resort’s Property Management System (PMS).
• Provide accurate information on resort facilities, transfers, excursions and local attractions.
• Process cashiering transactions, night‑reception duties and assist with PMS night‑audit procedures.
• Maintain a clean, organized reception area and ensure uniform and grooming standards are met.
• Attend daily briefings, file registration and departure cards, and hand over essential information to the next shift.
• Anticipate guest needs before arrival and respond to requests promptly to create memorable experiences.

Required profile

• Polite, courteous demeanor with a strong focus on hospitality.
• Reliability in attendance, punctuality and ability to work night shifts when required.
• Excellent attention to detail and ability to follow hotel policies and procedures.
• Strong communication skills in English.

Required skills

• Proficiency with a Property Management System (PMS) for front‑desk operations.