Regional Head – MENAP Cash Client Service

About the role

The Regional Head for Transaction Banking Cash Client Service will lead the delivery of high‑quality client experiences across the Middle East, North Africa and Pakistan (MENAP) region. Reporting to senior banking leadership, you will be responsible for overseeing the Straight2Bank (S2B) solution activation, ensuring efficient onboarding and maintenance for both new and existing clients.

Key responsibilities

• Lead and build a high‑performing client service team focused on exceptional client experience.
• Drive operational efficiency, standardisation and continuous process improvement across the region.
• Monitor service performance against benchmarks and define corrective actions.
• Strengthen cross‑functional collaboration with Sales, Implementation, CLM, Digital Channels, Data & Analytics, Operations, Product and other internal stakeholders.
• Ensure adequate systems, infrastructure and process capabilities to support business needs.
• Implement the Target Operating Model (TOM) to create consistency and synergies across markets.
• Accelerate speed‑to‑market for S2B onboarding while maintaining strong controls.
• Support revenue growth by improving onboarding efficiency and deepening client relationships.
• Provide oversight and escalation management for complex onboarding scenarios.

Required profile

Required skills