Registration & Customer Service Coordinator (Tagalog Speaker)

About the role

A leading children's entertainment and activity centre in Abu Dhabi is looking for a proactive and organised Registration & Customer Service Coordinator who speaks Tagalog. The role covers monitoring daily attendance, managing registrations, keeping accurate records and providing excellent customer service to children and their families. The position is full time.

Key responsibilities

• Monitor and record the attendance of children taking part in activities and programmes, and track late arrivals, absences and attendance trends.
• Maintain accurate attendance logs, registration records and membership information, and update participant data in the system.
• Assist with child check-in and check-out while ensuring compliance with safety protocols.
• Communicate professionally with parents about attendance, schedules and programme updates.
• Prepare daily, weekly and monthly attendance reports.
• Support front desk operations, including registration, enquiries, bookings and customer assistance, and handle calls and emails.
• Coordinate with activity coordinators and supervisors, and help organise events and special programmes.
• Ensure confidentiality and proper handling of participant records.

Required profile

• Diploma or Bachelor's degree in Business Administration, Education, Hospitality or a related field.
• Previous experience in children's centres, educational facilities, family entertainment venues, nurseries or schools is an advantage.
• Fluent in Tagalog and English, spoken and written.
• Strong organisational and record-keeping skills, attention to detail and accuracy.
• Ability to work in a fast-paced, child-friendly environment with a professional appearance and customer-focused attitude.

Required skills

• Experience with attendance management or registration systems is preferred.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Customer service, data entry and record keeping.