Reservations Agent – UAE National

About the role

The Reservations Agent will handle all reservation requests, changes, and cancellations for guests contacting the hotel by phone, fax, or mail. This position ensures accurate booking information, explains policies, and provides excellent customer service to maximize revenue.

Key responsibilities

• Process reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest needs, determine appropriate room type, verify availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Document special requests and input correct codes for complimentary rooms, employee discounts, travel agent rates, and wholesale reservations.
• Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
• Maintain confidentiality, protect company assets, and ensure a professional appearance.
• Provide clear, courteous telephone etiquette and assist guests with disabilities.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.