Resident Engineer – Technical Maintenance & Support

About the role

The Resident Engineer will ensure cost‑effective maintenance and optimise the technical performance of Canon hardware products, including firmware upgrades and application support, primarily through remote assistance.

Key responsibilities

• Provide first‑line troubleshooting and root‑cause analysis for standalone and connected Canon products.
• Achieve high first‑time fix rates while minimising recalls and labour costs.
• Report labour and parts usage using the CAESAR coding structure.
• Optimise stock inventory, manage rotation and balance return‑to‑fit visits.
• Identify commercial opportunities and communicate them to Sales & Marketing via “OnSite‑InSight”.
• Train super‑users on Canon products, drivers and software.
• Liaise with account managers on customer issues and explore business development opportunities.

Required profile

• Engineering degree or diploma in electronics, mechanics or software.
• Relevant service‑industry experience and knowledge of health‑and‑safety guidelines.
• Strong fault‑finding ability, customer‑handling skills and commercial insight.
• Current GCC driving licence.

Required skills

• Hardware maintenance
• Firmware upgrading
• Remote technical support tools (Canon remote assistance)
• CAESAR coding for reporting