Residential Receptionist & Concierge

About the role

We are seeking a polished Residential Receptionist & Concierge to join our team at a luxury residential tower in Dubai. The successful candidate will be the first point of contact for residents, visitors and guests, delivering a high‑standard hospitality experience while supporting property management and facilities teams.

Key responsibilities

• Greet residents, visitors and guests with a warm, professional demeanor.
• Manage reception desk operations, including phone calls, emails and resident enquiries.
• Handle resident requests, complaints and service follow‑ups promptly.
• Coordinate with property management, security, maintenance and external service providers.
• Arrange amenity, meeting‑room and building‑related bookings.
• Receive, record and distribute packages and deliveries.
• Support move‑in coordination, resident orientation and general tenant assistance.
• Provide concierge services such as restaurant reservations, transportation, dry‑cleaning, courier, gifts and flowers.
• Maintain accurate handover notes, logs, reports and service records.
• Ensure the reception and lobby areas remain organized, presentable and welcoming at all times.

Required profile

• Minimum 2 years of experience in reception, concierge, front office, guest relations, customer service, facilities coordination or property services.
• Experience in luxury residential towers, commercial towers, hotels, serviced residences or premium hospitality environments.
• Excellent English communication skills; additional languages are a plus.
• Professional appearance, grooming and etiquette.
• Reliable, punctual, trustworthy and able to work in a structured team.
• Flexibility to work shifts, weekends and public holidays when required.

Required skills

• Proficiency with Microsoft Office and basic reporting/logging tools.