Restaurant Manager

Key responsibilities

• Oversee day-to‑to‑day restaurant operations to ensure smooth service during all shifts.
• Maintain high standards of food quality, presentation, hygiene, and customer service.
• Handle guest feedback and complaints promptly to ensure resolution and retention.
• Ensure compliance with Dubai Municipality, HACCP, and brand SOPs.
• Recruit, train, schedule, and motivate front‑of‑house and back‑of‑house teams of 15+ staff.
• Conduct regular briefings, performance reviews, and coaching to meet KPIs.
• Manage staff attendance, leave, and labour costs in line with budget.
• Foster a positive, high‑performance culture with low turnover.
• Drive sales growth and manage P&L, COGS, and controllable expenses.
• Monitor daily sales, inventory, and wastage; implement cost‑control measures.
• Prepare weekly/monthly reports on sales, labour, and stock variance.
• Execute local store marketing initiatives and upselling strategies.
• Ensure all licences, permits, and staff certifications are current.
• Maintain accurate cash handling, POS reconciliation, and petty‑cash records.
• Coordinate with suppliers, facilities, and central teams for maintenance and procurement.
• Uphold brand standards, visual merchandising, and safety protocols.

Required profile

• 3‑5 years experience as Restaurant Manager in UAE/GCC, casual or QSR dining preferred.
• Bachelor’s degree in Hospitality Management or related field is a plus.
• HACCP Level 3 certification.
• PIC certification.
• Basic Food Hygiene certification.
• Fluent English required; Hindi is an advantage.
• Guest‑obsessed, hands‑on, able to work weekends/holidays.
• Valid UAE driving licence a plus.