Restaurant Supervisor – Oversee Front & Back of House

About the role

The Restaurant Supervisor at Tortilla Restaurant is responsible for overseeing daily operations, ensuring exceptional customer service, and delivering a memorable dining experience. This role requires strong leadership, excellent communication, and a passion for hospitality.

Key responsibilities

• Supervise front‑of‑house and back‑of‑house staff to ensure smooth operations and excellent customer service.
• Train and mentor team members on restaurant policies, procedures and service standards.
• Monitor customer feedback, conduct mystery dinners and implement improvements.
• Maintain visual standards of the food display area and collaborate with kitchen on presentation and freshness.
• Assist in staff scheduling, inventory management and supply ordering while optimizing labor costs.
• Handle cash management duties, including opening/closing registers and preparing deposits.

Required profile

• Proven experience as a Restaurant Supervisor or similar supervisory role in the restaurant industry.
• Strong leadership, organizational and communication skills.
• Ability to remain calm under pressure and handle challenging situations professionally.
• Knowledge of health, safety and sanitation regulations in a restaurant environment.

Required skills

• Point‑of‑sale (POS) systems
• Inventory management
• Scheduling software
• Back‑of‑house procedures
• Customer service