Retail Concessions Officer

About the role

We are seeking a Retail Concessions Officer to support the effective operation and management of restaurant and beverage concessions for a major government client in Dubai. The role focuses on maintaining high standards of food quality, service, and safety while fostering strong relationships with concession partners.

Key responsibilities

• Build and maintain relationships with restaurant and beverage concessionaires.
• Assist in lease negotiations, renewals and rent terms.
• Monitor customer experience at a portfolio level, implement improvement plans and track performance.
• Ensure food quality and presentation meet culinary standards.
• Collaborate with concessionaires to provide diverse, high‑quality menu offerings.
• Maintain excellent service, cleanliness and food safety standards.
• Coordinate marketing initiatives and promotions with concessions.
• Prepare performance and compliance reports and oversee day‑to‑day operations.

Required profile

• Bachelor’s degree in Business, Hospitality Management or a related field.
• Experience in culinary operations, customer service and business management.
• Familiarity with health and safety regulations, food safety practices and emergency response procedures.
• Ability to work onsite in Dubai and join within 30 days.

Required skills

• Food safety practices
• Emergency response procedures
• Health and safety regulations
• Quality control
• Data analytic tools
• Microsoft Office Suite