Retail Operations Manager – Gold & Jewelry Retailer

About the role

A growing gold and precious jewelry retailer in Dubai is hiring a Retail Operations Manager to lead and optimise all retail operations across its stores. The role covers operational efficiency, sales performance, customer service standards and a culture of excellence. The client is a trading company, and the ideal candidate has strong retail leadership experience, preferably in jewelry, gold or luxury goods.

Key responsibilities

• Oversee daily retail operations in all stores, ensure compliance with company policies and standards, monitor performance metrics and implement process improvements.
• Drive sales growth, analyse sales reports, trends and KPIs, develop action plans for under-performing areas and collaborate with marketing on promotions.
• Maintain brand presentation and merchandising standards, oversee inventory control and stock management, support loss prevention and cash handling security.
• Lead, mentor and evaluate store managers and staff, train frontline teams on service standards, product knowledge and sales techniques.
• Deliver exceptional customer service, handle escalated issues and prepare operational and performance reports for senior management.

Required profile

• Bachelor's degree in Business Administration, Retail Management or a related field.
• 5+ years of retail operations experience, with at least 2 years in a managerial role.
• Experience in jewelry, luxury goods, gold trading or premium retail strongly preferred.

Required skills

• Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with POS systems, ERP retail systems and inventory management tools.
• Understanding of retail loss prevention and cash handling controls.