Retail Sales Representative - IKEA Dalma

About the role

The Retail Sales Representative Showroom at IKEA Dalma builds rapport and credibility with customers so they can purchase IKEA's product range, while keeping high merchandising standards and ensuring product availability. The role is measured by sales performance, customer satisfaction and adherence to company standards, and success means exceeding sales targets. It is a full-time position in Abu Dhabi.

Key responsibilities

• Promote sales by spotting opportunities, solving problems and suggesting additional purchases to reach targets.
• Suggest improvements to sales strategies, identify slow-moving items and recommend actions to increase sales.
• Maintain product displays according to company-approved merchandising standards and become an expert on the Home Furnishing Business product range.
• Stay informed on local market trends from customers and competitors, and keep up with product range changes and new items.
• Give feedback to the Sales Manager on customer issues or gaps in the product range.
• Inspect the assigned area daily for price labels, product tags and other communication media, review daily stock levels and recommend orders to the Shopkeeper, coordinating with the Procurement Executive on stock and availability.
• Support sales operations through multitasking, CRM coverage and cash office management under pressure.
• Build trust with customers, prepare pro forma invoices, and follow up on quotations and new arrivals.

Required profile

• University education is preferred.
• 3 to 5 years of experience in a similar retail sales role.
• Fluency in written and spoken English.
• Strong customer focus and initiative in selling practices.

Required skills

• Excellent multitasking ability under pressure.
• Sales-driven, results-oriented approach.