Sales Coordinator

About the role

Join Accor’s dynamic sales team in Dubai and become the hub that keeps the sales office running smoothly. You will coordinate enquiries, manage client interactions and support the preparation of proposals and contracts, ensuring a seamless experience for both customers and internal teams.

Key responsibilities

• Handle incoming enquiries via phone and email, schedule appointments and arrange client visits, routing leads to the appropriate colleague.
• Maintain accurate CRM records, client profiles, contact databases and sales activity logs in line with departmental standards.
• Prepare and format quotations, letters, presentations and agreements, ensuring version control and accuracy.
• Compile daily, weekly and monthly sales activity reports, account summaries and meeting materials from validated data.
• Coordinate calendars, meeting minutes, action trackers, deadlines and signed documents.
• Liaise with Reservations, Revenue, Finance, Marketing and Events on commercial requests and client requirements.
• Keep presentation materials, rate sheets, brochures and templates up‑to‑date for consistent team use.
• Arrange client hospitality, site‑inspection schedules, meeting rooms and other administrative needs.

Required profile

• Minimum 1 year of experience in sales administration, hotel coordination, reservations support or a similar organised support role; hospitality experience preferred.
• Excellent attention to detail, strong organisational skills and the ability to manage multiple priorities.
• Professional verbal and written English communication with a client‑service attitude.
• Reliable handling of confidential client and commercial information.
• Collaborative, solution‑oriented mindset comfortable working across departments and seniority levels.

Required skills

• Proficiency in Microsoft Excel, Word, Outlook and PowerPoint.
• Experience with CRM systems or hotel property management software.