Salon Manager - Luxury Retail, Dubai

About the role

Sotheby's is seeking a Salon Manager to lead the day-to-day running of its new Salon in Dubai. The role ensures the Salon operates to the highest standard, delivers an exceptional client experience, supports commercial performance and provides clear leadership to the Salon team. It works closely with specialist departments, regional leadership, marketing, operations and corporate partners to make the Salon a destination for luxury, collecting and client engagement.

Key responsibilities

• Lead the day-to-day operations of the Dubai Salon, keeping it smooth, efficient and aligned with Sotheby's standards.
• Manage, coach and support the Salon team, setting clear expectations and strong service standards.
• Deliver a highly personalised client experience focused on discretion, quality and relationship-building.
• Act as a senior relationship lead for key clients, building long-term relationships with collectors and luxury clients in the region.
• Contribute to commercial objectives by driving sales, identifying opportunities and supporting performance during key trading periods.
• Partner with specialist departments on product sourcing, category strategy and the Salon offer.
• Work with marketing, events and regional teams on client engagement initiatives, partnerships and boutique programming.
• Oversee floor management, appointment flow, inventory coordination, visual presentation, opening and closing procedures and operational readiness.
• Maintain accurate client information to support follow-up and client development.
• Keep up with the luxury landscape in Dubai and the wider region, including competitors, client behaviour and market trends.
• Ensure compliance with Sotheby's policies on security, inventory control and client confidentiality, and resolve issues quickly with operations, logistics, compliance, finance and other teams.

Required profile

• Experience managing a luxury retail, hospitality, private client, gallery or similar high-touch client environment.
• Strong people management experience leading, motivating and developing a team in a client-facing setting.
• Commercially aware, with a track record of supporting sales performance and deepening client relationships.
• Excellent client service skills, confident with high-net-worth clients and discreet and professional.
• Good organisation, judgement and communication skills, able to work across departments, regions and time zones.
• Fluency in English is required; Arabic or other languages are advantageous.
• A genuine interest in luxury, collecting, art, design, jewellery or watches is beneficial.