Senior Developer Endur - Senior Associate, Energy and Commodities

About the role

Publicis Sapient is looking for a Senior Developer (Endur) in Dubai to provide Level 2 functional and technical support for Endur applications, keeping energy and commodities trading operations stable and running smoothly.

Key responsibilities

• Investigate, troubleshoot and resolve incidents across Front Office, Middle Office, Back Office and Logistics functions
• Monitor Endur performance, end-of-day processing, P&L calculations and system health
• Run SQL queries, analyse logs and investigate root causes
• Manage incidents, service requests and production issues according to SLAs and ITIL processes
• Analyse recurring incidents and work with development teams on permanent fixes
• Support configuration changes, system enhancements and integration troubleshooting
• Collaborate with business stakeholders, support UAT, regression testing and release validation
• Maintain SOPs, technical documentation and knowledge articles, and work with L3 support, development and infrastructure teams
• Identify automation and performance improvements, ensure adherence to operational controls and risk requirements

Required profile

• Hands-on Endur (OpenLink) support experience in energy and commodities trading
• Strong understanding of the commodity trading lifecycle (Front, Middle and Back Office)
• L2 production support, incident management and troubleshooting experience
• Experience with End-of-Day processing, P&L validation and trading operations
• Working knowledge of ITIL incident, problem and change management
• Ability to mentor junior team members and work in fast-paced, client-facing environments

Required skills

• Strong SQL, database analysis and log investigation
• Endur configuration, workflows, scripting and integrations
• Exposure to OpenJVS, OpenComponents or Endur customisation frameworks
• Knowledge of Python, Java or other languages used for enhancements and automation
• Agile delivery teams and support management tools
• Data analytics, reporting or visualisation tools

What we offer

• Career growth and training opportunities
• A collaborative, agile and diverse regional team
• Comprehensive insurance and medical benefits