Senior Engineer - Mobile Customer Support & Special Events (Emiratized)

About the role

The Senior Engineer is responsible for customer support and event management, ensuring a seamless experience for customers, especially during special events, by promptly addressing complaints and ensuring optimal mobile coverage. The role acts as a liaison between customers and internal teams, facilitating communication and problem solving.

Key responsibilities

• Coordinate all activities related to the installation and commissioning of mobile sites for special events.
• Work closely with the Customer Experience Team on special events and customer complaints.
• Follow up on the development of mobile sites linked to customer complaints.
• Document, log and close customer complaints related to mobile coverage.
• Support the provisioning of service requests and customer approval documentation.
• Provide reports on customer complaints for management review.
• Facilitate issue resolution between customers and engineering teams affecting mobile coverage complaints.
• Stay up to date with new technologies, systems and developments in the mobile customer experience field.

Required profile

• Bachelor's degree in Engineering, Telecommunications or Electrical Engineering, or equivalent.
• Ability to work extended hours during special events and emergencies.
• Willingness to continuously learn and adapt to new technologies and industry trends.

Required skills

• Strong project management skills, able to handle multiple tasks at once.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Analytical mindset, able to interpret data and make informed decisions.
• Strong problem-solving skills and critical thinking under pressure.