Senior Officer - Staff Accommodation Relations

About the role

The Senior Officer – Staff Accommodation Relations is responsible for fostering positive relationships between customers and the organization, handling complaints, and ensuring smooth service delivery within the Communities Affairs unit. This role acts as a key liaison, guiding customers through processes, educating them on regulations, and supporting renewal activities.

Key responsibilities

• Contribute to the development and improvement of One‑Stop‑Shop processes to deliver world‑class customer service.
• Resolve day‑to‑day operational issues related to internal and external customer relations.
• Stay updated on services, rules, and regulations offered by Communities Affairs and educate customers accordingly.
• Maintain high‑quality interactions throughout the entire customer journey.
• Re‑emphasize customer rights and responsibilities and promote additional services.
• Follow up on renewal processes and ensure timely implementation.
• Collaborate with customers and internal sections to close transactions efficiently.

Required profile

• Bachelor’s degree in Business Administration or a related field (Master’s degree is a plus).
• 1–4 years of experience in stakeholder management and customer service within a commercial environment.
• Strong analytical, research, and problem‑solving abilities.
• Excellent written and spoken English; Arabic is preferred.

Required skills

• Proficiency with MS Office.