Senior Product Manager – MENA CX Improvements

About the role

Amazon Customer Service is seeking a senior product leader to drive customer experience improvements across the MENA region. You will join a cross‑functional team of product managers, program managers and analysts to identify friction points, design solutions and own the roadmap for strategic CX initiatives.

Key responsibilities

• Analyze large‑scale customer friction data to uncover high‑impact improvement opportunities.
• Develop business cases and prioritize initiatives that address complex, multi‑touchpoint defects.
• Collaborate with product, engineering and operations teams to design and launch technology solutions.
• Create dashboards, tools and metrics that make defect elimination sustainable.
• Influence stakeholders across multiple organizations to achieve consensus on priorities.
• Balance tactical issue resolution with long‑term strategic planning.

Required profile

• Proven experience leading product initiatives that solve complex customer problems.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills for influencing senior leadership and cross‑functional partners.
• Ability to work both strategically and hands‑on to deliver results.

Required skills