Senior Sales Manager, CIS - Leisure

About the role

Raffles The Palm Dubai, a luxury beach resort on Palm Jumeirah opened in 2021, is looking for a Senior Sales Manager, CIS-Leisure. Reporting to the Assistant Director of Sales/Director of Sales, the role oversees the performance and development of CIS market accounts by monitoring production, analysing market trends, identifying new business opportunities and implementing targeted sales strategies. It also builds and maintains long-term relationships with key corporate, leisure, wholesale, travel trade and strategic partner accounts, locally and internationally.

Key responsibilities

• Assist in preparing the yearly revenue and expense budget and help the department exceed its revenue targets.
• Prepare sales call schedules, call reports and monthly reports, and take part in sales action plans and meetings.
• Respond to inquiries within 24 hours, set up appointments, make sales calls, telemarketing and site visits, and follow up on lost business.
• Negotiate with customers and send offers and contracts for individual and group business, and contribute to the conversion ratio of the Group Department.
• Share market trends with the team, plan business trips to key source markets and attend international fairs and roadshows.
• Maintain an efficient customer database in OPERA, update customers on hotel developments and inform management of profile changes.
• Target new customers and opportunities, and assist the Credit Department in following up outstanding balances.
• Build good relations with Accor regional and global sales offices, attend weekly sales and revenue meetings, and follow SOPs and confidentiality rules.

Required profile

• Minimum 3 years' experience in a sales position, preferably at an international 5-star hotel.
• Degree or diploma in Hotel Management or Business Administration.
• Fluency in Russian, written and spoken, is a must; fluency in English and other languages is preferred.
• Understanding of the local culture and experience working in the region.
• Good understanding of the luxury market and of all hotel departments.

Required skills

• Strong knowledge of OPERA and Microsoft Office.
• Professional sales and presentation skills, strong written and verbal communication, and managerial/leadership skills.
• Organized, able to multi-task, meet deadlines and adapt to change.

What we offer

• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Special dining and wellness discounts.