Senior Service Examiner (Elevator Maintenance)

About the role

The Senior Service Examiner will lead service teams delivering preventive maintenance, repairs and modernization for Otis elevator equipment across client sites in Dubai. You will ensure operational efficiency, safety compliance and timely resolution of service calls while supporting junior technicians.

Key responsibilities

• Supervise and guide service teams in preventive maintenance, call‑back attendance and both planned and unplanned repairs.
• Conduct adjustments, fault finding and corrective actions on Otis products within the assigned area.
• Identify abnormalities, missing components and safety concerns, and generate upselling opportunities.
• Coordinate with Otis Line Operators to meet service level agreements and complete all required documentation (timesheets, log cards, JHA, OSA, SVR).
• Perform safety audits on client sites to ensure compliance with Otis safe working procedures.
• Provide formal and informal technical training to junior colleagues.
• Report accidents, near‑misses and unsafe conditions promptly.

Required profile

• Minimum 10 years of experience in service/maintenance within the vertical transportation industry.
• At least 8 years in progressively responsible roles.
• Diploma in engineering or equivalent qualification related to elevators.
• Strong understanding of safety regulations and ability to work on client sites.

Required skills

• Preventive maintenance
• Equipment inspection
• Fault finding
• Mechanical repairs
• Safety audits
• Elevator maintenance