Senior Technical Account Manager – Telco Vertical

About the role

Join one of the fastest‑growing organizations within Amazon Web Services and help customers across industries derive maximum value from AWS. As a Technical Account Manager you will act as the principal technical advisor and voice of the customer, supporting organisations from start‑ups to Fortune 500 enterprises. This is a non‑sales, customer‑facing position focused on technical guidance and advocacy.

Key responsibilities

• Advise customers on solutions, provide technical guidance and act as their advocate.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusted relationships by understanding business needs and technical challenges.
• Drive technical discussions on incidents, trade‑offs and risk management with senior leadership.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers.
• Identify opportunities for customers to gain additional value from AWS services.
• Deliver detailed reviews of service events, metrics and pre‑launch planning.
• Assist customers in migrating workloads to the cloud and solve diverse technical problems.
• Run workshops, brown‑bag sessions and other activities to uplift customer capabilities.

Required profile

• Experience designing, implementing, operating or consulting on distributed applications.
• Strong technical engineering background with cloud‑based architecture knowledge.
• Proven experience in an external enterprise customer‑facing role as a technical lead with excellent communication skills.
• Hands‑on experience in three or more areas such as software development, CDN, scripting/automation, database architecture, IP networking, IT security, big data or service‑oriented architecture.

Required skills

• Amazon EC2, S3, DynamoDB, RDS, Lambda and CloudFront.
• AWS IoT and other core AWS services.
• 5G network architecture and call‑flow troubleshooting.
• OSS/BSS troubleshooting.
• Scripting/automation, Hadoop, Spark and big‑data analytics.
• IP networking, IT security and DevOps concepts.