Senior UX Researcher

About the role

The Senior UX Researcher supports the design team with customer research and testing for digital products and services. Working with Product Owners, engineers and designers, the role helps create, deliver and test digital banking products.

Key responsibilities

• Develop and execute research plans aligned with project goals, timelines and stakeholder needs
• Conduct qualitative and quantitative research, including interviews, surveys, usability testing and field studies
• Analyse research data to extract insights on user behaviour, needs, motivations and pain points
• Create user personas and journey maps to guide design and development
• Work with UX designers, product managers and developers to integrate research findings into product development
• Present findings and recommendations clearly to stakeholders at all levels
• Stay up to date with UX research methodologies and tools, ensure ethical research respecting user privacy, and act as a voice of the user
• Measure the effectiveness of UX improvements over time and contribute to user experience benchmarking

Required profile

• Experience in consumer-focused product companies delivering strong user experiences
• Ability to lead research projects in a growing, experimental environment
• User-focused design mentality and experience gathering user feedback through usability studies, user research or A/B tests
• Excellent English communication; Arabic is a plus
• Self-directed, good time management and prioritisation, with curiosity to learn and adapt