Senior Visa Services Consultant

About the role

As a Senior Visa Services Consultant you will provide accurate and compliant visa processing support for business and leisure travel, ensuring excellent customer service and adherence to internal policies.

Key responsibilities

• Handle end‑to‑end visa applications, amendments, cancellations and extensions with accuracy.
• Deliver responsive, professional support to clients and internal teams, meeting service level agreements.
• Maintain up‑to‑date visa records and ensure proper archiving of documents for audit compliance.
• Coordinate with immigration officials and internal stakeholders to manage urgent or pending cases.
• Train new team members and share best practices in visa processing and system use.
• Generate operational reports, track performance and suggest improvements to enhance efficiency and client satisfaction.

Required profile

• 3 to 5 years of experience in visa processing, immigration services, customer service or related administrative functions.
• Diploma in Travel & Tourism or a related field.
• Clear and professional verbal and written communication skills.
• Proactive approach to issue resolution and process improvement.
• Ability to collaborate effectively and support team members.
• Flexibility to adapt to changing visa regulations and internal processes.

Required skills

• Familiarity with immigration portals and various visa types for business and leisure travel.

What we offer

• Attractive tax‑free salary in AED.
• Travel benefits including discounts on flights and hotel stays worldwide.