Service Advisor (Body & Paint) - UAE National

About the role

Al-Futtaim Automotive is looking for a UAE National Service Advisor for its Abu Dhabi auto center. The role ensures a professional customer journey and customer retention while contributing to the company's profitability. It involves customer service, sales and upselling, and strict adherence to health, safety and environmental standards.

Key responsibilities

• Maintain customer retention by applying the AF standard and process, aiming for a Net Promoter Score above 70.
• Keep customer service values and company values in line, aiming for a Customer Service Value above 4.6.
• Ensure quality is consistently maintained, targeting a First Right Fix rate above 90%.
• Increase profitability through sales and upselling of products and services, measured by Net Sales.
• Implement 5S at work, monitored through WIP/GEMBA evaluations.
• Follow the business SOPs, with performance assessed via PDR metrics.
• Comply with health and safety requirements and prevent harm to the environment.
• Take part in learning and development on new technology, procedures, time standards and technical know-how.

Required profile

• Diploma or degree in Mechanical or Automobile Engineering.
• 3-6 years of experience as a Body & Paint Service Advisor in a reputable workshop.
• Knowledge of body parts and general mechanical components used in Body & Paint repairs.
• Familiarity with standard operating procedures in the automotive service sector.

Required skills

• Proven ability to maintain high customer service standards.
• Strong sales skills, including upselling and increasing net sales.
• Ability to implement quality control and maintain service discipline.
• Knowledge of health, safety and environmental compliance in a service setting.