Service Advisor – Customer Experience & Revenue Focus

About the role

We are building a pool of Service Advisors to deliver exceptional automotive service across the UAE. As the primary liaison between customers and the workshop, you will manage the entire service journey, ensuring transparency, professionalism, and revenue generation.

Key responsibilities

• Build long‑term relationships with customers to drive loyalty and retention.
• Translate customer needs into clear service and repair requirements and guide them through the vehicle service journey.
• Coordinate with workshop teams, keep customers informed of progress, and ensure timely vehicle completion.
• Explain completed work and associated costs at handover, identify upselling opportunities, and meet monthly revenue targets.
• Handle customer concerns and complaints professionally to satisfactory resolution.

Required profile

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• 3–5 years of automotive industry experience, preferably in a service advisory role.
• Strong customer‑service orientation, excellent communication, and problem‑solving abilities.
• Ability to work collaboratively with reception, aftersales, and workshop teams.

Required skills

• Microsoft Office proficiency.
• SAP knowledge (preferred).