Service Advisor – Passenger Vehicles

About the role

As a Service Advisor in the Aftersales department, you will be the primary point of contact for customers bringing their passenger vehicles to our workshop in Al Ain. You will guide them through the entire service process, ensuring a transparent and seamless experience that builds loyalty and supports business growth.

Key responsibilities

• Deliver an outstanding customer experience by managing the full service journey from arrival to vehicle delivery.
• Build long‑term relationships and responsibly upsell products and services to meet revenue targets.
• Identify customer concerns, ensure repairs are performed correctly the first time, and coordinate with workshop teams for timely updates.
• Explain repair, maintenance, cost and value‑added services clearly to customers.
• Handle complaints professionally to enhance satisfaction and maintain compliance with SOPs and data‑accuracy standards.
• Contribute to departmental performance and customer‑satisfaction objectives.

Required profile

• Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.
• 3–5 years of experience in the automotive industry, preferably in a service or aftersales environment.
• Strong customer‑service orientation with excellent communication and interpersonal skills.
• Commercial awareness and ability to achieve sales targets.
• Proven problem‑solving and organisational abilities.

Required skills

• Proficiency in MS Office.
• Experience with dealer management systems (advantage).